Ready to Connect Since 2005

Connection
Center

Let's start your journey to the perfect fireplace

Fire Factory Showroom
25+
Years Experience
Certified
Professionals
100%
Satisfaction

Visit Our Showroom

Port Washington, WI

Your Perfect Partner

Whether you're ready to start a project, need service, or just have questions, we're here to help. Our team of experts is ready to guide you through every step of your journey.

Expert Guidance

Professional consultation and planning

Quick Response

Fast, reliable communication

Local Service

Serving our community since 1997

Choose Your Path
Scroll to explore contact options

Choose Your Contact Path

Whether you're ready to start a project, need service, or just have questions, we have the perfect way for you to connect with our team.

Sales Department

Sales Department

Start Your Project

Ready to transform your space? Schedule a consultation with our expert sales team to discuss your project in detail.

Free design consultation
Detailed project planning
Personalized solutions
Service Department

Service Department

Expert Care

Need maintenance, repair, or emergency service? Our certified technicians are here to help with all your fireplace needs.

Professional service
Certified technicians
Warranty protection
General Inquiries

General Inquiries

Get Information

Have questions about our products, services, or company? We're here to provide the information you need.

Quick response time
Service & support
General information

Visit Our Showroom

Address

2440 WI 33, Port Washington, WI 53074

Phone

(262) 737-5809

Hours

Monday - Friday: 9:00 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Sunday: Closed

Sales Department

Ready to transform your space? Schedule a consultation with our expert sales team to discuss your project in detail.

  • Free design consultation
  • Detailed project planning
  • Personalized solutions

General Inquiries

Let's find the perfect fireplace solution for your home.

  • Quick response time
  • Service & support
  • General information

Contact Our Office

Fill out the form below and our team will be in touch with you shortly.

Service Address*

Loading address autocomplete...

💡 Start typing in the street address field for autocomplete suggestions, or fill in all fields manually.

💡 We currently only service Wisconsin addresses. Please ensure your address is in Wisconsin.

Photos help us understand your project needs better.