Our Services Go Beyond Retail

Our services don’t end when you leave our Showroom — we also offer installation services, maintenance services, and parts replacement. Our technicians are highly trained and skilled, as well as certified by the Chimney Safety Institute of America (CSIA), so you can expect professional and reliable service when we’re called out to your home. We provide the following services to our neighbors in the greater metro Milwaukee area:

  • Part Replacement – Even the best hearth appliances sometimes need parts replaced. Should any of your fireplace, stove, insert, gas log set, fire pit, fire table, outdoor fireplace, or grill parts fail, you can count on us to find the replacement part and install it properly and professionally for a long-lasting and effective fix.
  • Installations – When it comes to installing a new hearth appliance, outdoor fireplace, mantel, gas line, or stone facing in your home or on your property, you want to be confident that the results will be beautiful, effective, and safe — and we’re here to help. Our expert masons and fireplace technicians are certified and experienced and will make sure everything is installed according to the manufacturer’s instructions, for your safety and peace of mind. Without a professional installation, you can’t be sure your appliance will operate the way that it should or that your warranty will be honored. When dealing with fire, don’t go the DIY route — call on the professionals.

Whether you’re ready to add a stove to a new room in your home, convert your fireplace to gas with a highly efficient gas insert, have your new set of glass doors installed, or you’re in need of a new pilot light for your gas log set, our technicians are here to take care of it for you. We travel throughout Milwaukee County, Waukesha County, Washington County, Ozaukee County, and Southern Sheboygen County, so wherever you are in the area, expert help is just a phone call away. Call 262-377-5809 to request an appointment with one of our attentive and experienced team members today.


One of the main things you need to know about us is that you can count on the quality products and professional service here at The Fire Factory.

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